Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: April 2025

1. Who We Are

COCO Hotel and Property Management (Pvt) Ltd ("COCO Group", "we", "our", or "us") operates the website cocogroup.lk and its affiliated division websites. Our registered office is at 61-1, Riverdale Road, Aniwatta, Kandy, Sri Lanka. For privacy-related enquiries, contact us at info@cocogroup.lk.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information — name, email address, phone number provided via our contact form or enquiries.
  • Communication data — messages and enquiries you send us, including their content and metadata.
  • Usage data — pages visited, time spent on site, browser type, device information, and IP address collected automatically via cookies and analytics tools.
  • Marketing preferences — your preferences for receiving communications from us.

3. How We Use Your Information

We use collected information to:

  • Respond to your enquiries and provide requested services.
  • Send relevant communications and updates (where consent is given).
  • Improve our website content, structure, and user experience.
  • Comply with applicable legal obligations.
  • Detect, prevent, and address technical or security issues.

4. Legal Basis for Processing

We process your personal data on the following bases: your consent (which you may withdraw at any time), performance of a contract or pre-contractual steps, compliance with legal obligations, and our legitimate interests in maintaining and improving our services.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with trusted third-party service providers (e.g., hosting, analytics, email platforms) who process data on our behalf under strict confidentiality obligations. We will disclose information if required by law or to protect our legal rights.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. You may also object to processing or request restriction. To exercise any of these rights, contact us at info@cocogroup.lk.

8. Cookies

Our website uses cookies to enhance user experience and analyse traffic. Please refer to our Cookie Policy for full details. You may manage cookie preferences via your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

For any privacy-related questions or concerns, please contact:
COCO Hotel and Property Management (Pvt) Ltd
61-1, Riverdale Road, Aniwatta, Kandy, Sri Lanka
Email: info@cocogroup.lk
Phone: +95 701 800 801